crekix Privacy Policy

1 Scope of Policy

This privacy policy ("Policy") applies to the crekix platform ("we", "our") website, mobile version, and all related services. When you register, log in, or use any service on crekix, you are considered to have accepted the terms of this policy.

The purpose of this policy is to inform you with complete transparency about what types of information we collect, why we collect it, how we use it, and how we keep it protected. Protecting your privacy is a fundamental responsibility of ours, and we never step back from that commitment.

If you disagree with any part of this policy, our recommendation is that you refrain from using the crekix platform and contact us directly for any questions.

2 Information You Provide Directly

When you create an account on crekix or use our services, the information you provide yourself includes:

• Full name and date of birth
• Valid email address
• Contact mobile number
• Password (stored in encrypted form)
• Payment method details (bKash, Nagad or Rocket number)
• ID document details for identity verification (if required)
• Transaction history and amounts

3 Automatically Collected Information

When you use our platform, our system automatically collects certain technical information. This information is primarily used to improve service quality and ensure security:

• IP address and device type
• Browser type and version
• Operating system information
• Date, time, and duration of site visits
• Pages visited and click history
• Session tokens and cookie data

4 Cookies and Similar Technologies

crekix uses cookies and similar tracking technologies. A cookie is a small data file stored in your browser. We use cookies for the following reasons:

• Essential Cookies: To maintain login sessions and security
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To analyze site usage and improve services

You can manage cookies through your browser settings. However, disabling essential cookies may affect some functionality of the platform.

5 How We Use Your Information

crekix uses the information collected about you only for specific and legitimate purposes. The main reasons we use your information are:

• To create, verify, and manage your account
• To securely process deposit and withdrawal transactions
• To properly provide bonuses, promotions, and offers
• To provide customer service and resolve complaints
• To ensure your protection under our responsible gaming policy
• To prevent fraud, money laundering, and other illegal activities
• To carry out technical development and security monitoring of the platform
• To comply with applicable laws and regulations
• To personalize services according to your preferences

We never use your information for unnecessary or unclear reasons. There is a clear and legitimate basis for every use.

6 Marketing Communications

If you have given consent to receive our promotional messages, we may inform you about new bonus offers, tournaments, and special events. You can withdraw this consent at any time through your account settings or by contacting us directly.

7 Disclosure of Information to Third Parties

crekix does not sell, rent, or commercially disclose your personal information to third parties. However, in certain circumstances, limited information may be shared with our trusted partners:

• Payment Processors: To complete transactions with service providers such as bKash, Nagad, and Rocket
• Game Software Providers: Limited technical information to ensure the gaming experience
• Security and Verification Services: For identity and age verification
• Legal Authorities: Where required by court order or legal obligation

All third parties with whom we share information are contractually bound to uphold our privacy standards. They may not use your information beyond our instructions.

8 International Data Transfers

Our servers and processing infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that applicable data protection standards are followed in that country and that appropriate security measures are in place.

9 Security Measures

crekix uses the highest industry-standard security technology to protect your information. The security measures we have in place are:

• SSL/TLS Encryption: All data transmissions occur through encrypted channels
• Password Hashing: Your password is never stored in plain text
• Firewall and Intrusion Detection: Active monitoring to prevent unauthorized access
• Regular Security Audits: To identify and resolve system vulnerabilities
• Access Controls: Staff access to data is strictly limited
• Two-Factor Authentication: Additional protection for high-value transactions

However, no transmission of information over the internet is completely risk-free. Even with the highest precautions, it is not possible to guarantee 100% security in a digital medium. Therefore, you also have a responsibility to keep your account password confidential.

10 Data Retention Period

We retain your personal information only for as long as it is necessary for the relevant purpose or required to comply with legal obligations. Even after your account is closed, some information may be retained for a specified period for legal, regulatory, or fraud-prevention reasons.

11 Your Rights

As a crekix user, you have the following rights regarding your own information:

• Right of Access: You can request to know what information we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: In certain circumstances, you can request that your information be deleted
• Right to Restrict Processing: In certain cases, you can ask us to limit how your information is used
• Right to Data Portability: You can request to receive your information in a structured format
• Right to Object: You can object to certain types of processing
• Right to Withdraw Consent: You can opt out of marketing communications at any time

To exercise these rights, contact us through the contact details provided below. We will resolve your request as quickly as possible and within a maximum of 30 days.

12 Protection of Minors' Information

crekix provides services only to individuals aged 21 or older. We do not knowingly collect any personal information from minors. Our age verification process ensures this protection. If we hold any information that is found to belong to someone under the age of 21, we will immediately close that account and delete the information.

13 Policy Updates

crekix reserves the right to revise this privacy policy from time to time. If any significant changes are made, we will:

• Update the new effective date at the top of this page
• Send a notification to your registered email
• Display a notice when you log in to the platform

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.

14 Applicable Law

This privacy policy is governed by the applicable laws and regulations of Bangladesh. In the event of any dispute or legal question, the jurisdiction of the courts of Bangladesh will apply. Any complaint regarding data protection may be raised with our support team.

15 Contact Us

To ask any question or leave any comment about this privacy policy, or to make any request regarding your information, please contact us: